Welcome to TimelessDNA. By accessing or using our website and services, you agree to be bound by the terms and conditions outlined below. If you do not agree with any part of these terms, please do not use our website or services.

1. General Information

This website is operated by TimelessDNA. Throughout the site, the terms “we”, “us” and “our” refer to TimelessDNA. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

2. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms shall be resolved under the jurisdiction of the UK courts.

3. Return and Refund Policy

At TimelessDNA, customer satisfaction is our priority. We offer a 14-day return policy for unopened packages. If you wish to return a product, please contact our support team within 14 days of receipt to initiate the return process. Please note that the product must be in its original packaging and unopened to qualify for a refund.

4. Payment Methods

We accept a variety of payment methods to make your shopping experience convenient and secure:

• Stripe
• PayPal
• Credit and Debit Cards

Your payment information is processed securely, and we do not store credit card details on our servers.

5. Shipping Information

We are pleased to offer free shipping on all orders. Our standard delivery time is 1-3 business days. Once your order is dispatched, you will receive an email confirmation with tracking details. Please ensure your delivery address is accurate to avoid any delays.

6. User Accounts

You are not required to create an account to place an order on our website. However, creating an account allows you to track orders, save shipping addresses, and enjoy a faster checkout process. Rest assured, your personal information is kept confidential and secure.

7. Privacy Policy

We value your privacy and are committed to protecting your personal information. Our Privacy Policy, available separately, outlines how we collect, use, and safeguard your data. We encourage you to review our Privacy Policy to understand our practices better.

8. Modification of Terms

We reserve the right to modify these terms at any time. Any changes will be posted on this page. It is your responsibility to review this page periodically for updates. Continued use of the website following the posting of changes constitutes acceptance of those changes.

9. Limitation of Liability

TimelessDNA shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our services or products. We make no warranties or representations about the accuracy or completeness of this site’s content or the content of any sites linked to this site.

10. Indemnification

You agree to indemnify and hold TimelessDNA harmless from any claims, damages, or expenses arising from your use of our website or breach of these terms. This includes any actions taken by third parties due to your use of the service.

11. Entire Agreement

These terms and conditions, along with any policies or operating rules posted by us on this site, constitute the entire agreement and understanding between you and TimelessDNA, governing your use of our service. They supersede any prior agreements or communications, whether oral or written.

12. Severability

If any provision of these terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions.

13. Termination

We may terminate or suspend your access to our services at any time, without prior notice or liability, for any reason whatsoever, including if you breach these terms. Upon termination, your right to use the service will immediately cease.

14. Third-Party Links

Our website may contain links to third-party websites not owned or controlled by TimelessDNA. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. Accessing any third-party links is at your own risk.

15. Disclaimer of Warranties

All products and services provided by TimelessDNA are provided “as is” and “as available,” without any warranties of any kind, either express or implied. We do not warrant that the service will be uninterrupted or error-free or that any defects will be corrected.

If you have any further questions or need clarification on any of the terms and conditions stated here, please do not hesitate to contact us at support@timelessdna.com